Term and Conditions

Last Updated: [Date]

Welcome to Character Toy Store (funtoysus.com), your premier destination for authentic anime and pop culture collectibles. These Terms and Conditions outline the rules and regulations for using our website and purchasing our high-quality merchandise.

1. User Obligations and Responsibilities

1.1 Account Registration

To purchase from our store, you may need to create an account. You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized account use
• Be at least 18 years old or have parental consent

1.2 Prohibited Activities

You must not:

• Use our website for any unlawful purpose
• Attempt to access restricted areas of our systems
• Interfere with other users’ experience
• Resell our products without authorization
• Damage or tamper with collectible packaging

2. Products and Services

2.1 Product Descriptions

We take pride in offering authentic collectibles including:

• Limited edition anime figures (Dragon Ball, Evangelion, Naruto, etc.)
• Premium character merchandise (Gundam, Pokémon, One Piece)
• Specialty items (recordable storybooks, boxed Christmas cards)
• Collector-grade accessories (calendars, desk items)

All products are described as accurately as possible, but slight variations may occur.

2.2 Product Availability

Due to the limited nature of collectibles:

• Items may sell out quickly
• We cannot guarantee restocking of sold-out items
• Pre-orders are subject to manufacturer release dates

2.3 Non-Returnable Items

To preserve collectible value, these cannot be returned:

• Opened character figures (must remain sealed)
• Recordable storybooks with personalized audio
• Custom/special order items
• Downloadable content (if applicable)
• Premium figures without original protective packaging

3. Orders and Payment

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days
• Your order becomes binding when we send shipping confirmation

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We never store your full payment details.

3.3 Pricing

All prices are in USD and include applicable taxes unless stated otherwise. We reserve the right to adjust prices due to:

• Currency fluctuations
• Manufacturer price changes
• Special edition releases

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

Note: We cannot ship to certain Asian countries or remote locations.

4.2 Delivery Times

Delivery estimates are not guarantees. Factors affecting delivery include:

• Customs processing
• Peak seasons (holidays, conventions)
• Unforeseen carrier delays

4.3 International Orders

International customers are responsible for:

• Any customs duties or import taxes
• Providing accurate delivery information
• Complying with local import regulations

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return policy for eligible items:

• Item must be unopened and undamaged
• Original packaging with all tags/accessories included
• Proof of purchase required
• Return request must be initiated within 15 days of delivery

5.2 Return Process

To return an item:

1. Contact us at [email protected] with your order number
2. Wait for approval (2 business days response time)
3. Package securely using original materials
4. Ship to our Sacramento warehouse with tracking
5. Receive refund within 5 business days after inspection

5.3 Refund Processing

Refunds:

• Are issued to the original payment method
• Exclude original shipping costs (unless our error)
• May take 3-5 additional days to appear in your account

6. Intellectual Property

6.1 Our Content

All website content (images, descriptions, logos) is owned by Character Toy Store or our licensors and protected by copyright laws.

6.2 Licensed Merchandise

All character-based products are officially licensed. Unauthorized reproduction is prohibited.

7. Liability Limitations

7.1 Product Use

Our collectibles are intended for display purposes. We’re not liable for:

• Damage from improper handling
• Modifications to original products
• Collectible value fluctuations

7.2 Website Use

We strive for accurate information but cannot guarantee:

• Uninterrupted website access
• Complete absence of errors
• Immediate resolution of technical issues

8. General Provisions

8.1 Changes to Terms

We may update these Terms periodically. Continued use constitutes acceptance.

8.2 Governing Law

These Terms are governed by California law. Disputes will be resolved in Sacramento courts.

8.3 Contact Information

For questions about these Terms:

Character Toy Store
3335 Eagles Nest Drive
Sacramento, CA 95814
United States
Email: [email protected]