Welcome to Character Toy Store’s FAQ section! We’re here to answer all your questions about our premium anime figures, collectibles, and pop culture merchandise. Whether you’re a seasoned collector or just starting your journey, we’ve got you covered.
About Our Store
What kind of products does Character Toy Store sell?
We specialize in high-quality anime and pop culture collectibles including:
- Action figures from popular series like Dragon Ball, Naruto, One Piece, and Evangelion
- Character figures from franchises like Final Fantasy, Gundam, and Pokémon
- Unique merchandise including recordable storybooks, calendars, desk accessories, and boxed Christmas cards
- Collector’s items from Iron Factory, Magic Square, and Perfect Effect
Who is Character Toy Store’s target audience?
Our store caters to anime enthusiasts, pop culture collectors, and gift buyers worldwide. Whether you’re looking for that rare Dragon Ball figure or a special Pokémon calendar for a friend, we’ve got something for every fan.
Product Questions
Are your products authentic?
Absolutely! All our premium collectibles come with authenticity certificates. We source directly from licensed manufacturers and authorized distributors to ensure you receive genuine products.
How are items packaged for shipping?
We take great care in packaging your collectibles with:
- Protective bubble wrap for delicate items
- Discreet outer packaging (perfect for surprise gifts!)
- Secure boxing to prevent damage during transit
Shipping & Delivery
Where do you ship to?
We ship worldwide (excluding select Asian and remote regions). Whether you’re in Sacramento or Sydney, we’ll get your favorite characters to your doorstep.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): 10-15 days via DHL or FedEx with tracking (ideal for time-sensitive gifts)
- Free Shipping (Orders $50+): 15-25 days via EMS with basic tracking (perfect for budget-conscious collectors)
How long does order processing take?
We process orders within 1-2 business days before shipping. During peak seasons, processing may take slightly longer.
Payments & Orders
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I cancel or modify my order?
You can request order changes within 12 hours of placement by emailing [email protected]. After this window, your order will likely be in processing and cannot be modified.
Returns & Exchanges
What is your return policy?
We offer 15-day returns from the delivery date for unopened items in original packaging. Please contact our team at [email protected] to initiate a return.
What if my item arrives damaged?
While we take every precaution in packaging, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll work to resolve the issue promptly.
Contact Information
How can I contact Character Toy Store?
Our collector-obsessed team speaks your fandom language! Reach us at:
- Email: [email protected]
- Physical Address: 3335 Eagles Nest Drive, Sacramento, US 95814
Didn’t find the answer you’re looking for? Our friendly team is always happy to help fellow collectors! Email us at [email protected] with any additional questions.
Ready to bring your favorite characters home? Start Shopping Now!